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Service Technician - ASG

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Cleveland , OH 44110

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The Bench Technician repairs and assembles electric/pneumatic power tools and other assembly equipment, calibrates torque meters and power tools, and communicates with customers regarding repairs/manuals/parts lists/technical information.

The Bench Technician is capable of performing the normal daily assembly assignments with direction, as needed, from the supervisor.  Is the incumbent’s initial assignment with the company in a bench technician role.

Be sure to visit ASG's website to learn more about the division of Jergens: 

Check out our video to see what it's like to work at Jergens: 


The following is an outline of the basic duties and responsibilities of the above-titled position.  It describes the duties and responsibilities in the broad scope and is not intended to be all-inclusive.  Individual(s) in this position may, from time-to-time, be assigned other duties as appropriate.

  • Has a basic understanding of our company's products,operation and procedures. Seeks assistance, as necessary with unfamiliar situations.
  • Communicates effectively with co-workers; and performs assignments in a timely and efficient manner while meeting customer quality and service expectations
  • Responds to request from customers.
  • Learn to estimate repairs needed to items we sell.
  • Learn to calibrate the equipment we service and sell.
  • Learn to manufacture and test assemblies according to the work instructions provided.
  • Start to learn to modify equipment as needed for special applications.
  • Learn to assemble the various components of manufactured products.
  • Communicates effectively with internal company partners in performing assigned tasks. Seeks assistance, as necessary, to resolve more complex issues in an effective manner. 
  • Keeps the supervisor aware in a timely manner of any issues needing the supervisor's involvement.
  • Observe good housekeeping and safety habits.
  • Show progress in learning to repair equipment.
  • Ability to manufacture and test assemblies according to the work instructions provided. 

Required Skills and Experience

·         High school or trade school education is required.  Has the necessary training to be proficient in the position?

·         Through related experience has demonstrated the skills and ability to be an effective bench technician employee with the company

·         Possesses strong mechanical aptitude and working knowledge of electronics

·         Has basic soldering skills and is able to use hand tools, vise, and drill press

·         Has excellent communications and interpersonal skills to be able to interact effectively with internal and external customers

·         Experience repairing or assembling equipment. Ability to trouble shoot equipment, ability to read parts prints, and equipment manuals to understand the proper operation of equipment in order to repair properly.

·         Has basic computer skills and is proficient with all related company systems and programs

·         Has basic analytical and problem-solving abilities to meet the requirements of the position

·         Effective time management skills in prioritizing and addressing multiple and at times conflicting demands

·         High energy with a sense of urgency in responding to customer needs

·         High level of personal and professional integrity

·         Is committed to the company’s values

·         Attention to detail in maintaining required records and reports.

Working Conditions:


Works in a normal manufacturing environment. Exposure to dirt, fumes, noise, heat and cold, but with none present to the extent of being disagreeable.


Most time will be spent sitting at repair bench with some lifting of light to moderate weights. Potential exists for cuts or abrasions from tools.  Must have the ability to maintain mental concentration while performing repetitive work.