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Customer Service - ASG Division of Jergens

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Cleveland, OH 44110

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This job is closed to new applicants.


The Customer Service Representative represents the company in a professional manner in providing high quality and timely solutions to meet our customer’s needs.  

Is capable of responding to normal daily customer service issues with direction, as needed, from the supervisor.  Is the incumbent’s initial assignment with the company in a customer service role.

Be sure to visit ASG's website to learn more about the division of Jergens: 

Check out our video to see what it's like to work at Jergens: 


The following is an outline of the basic duties and responsibilities of the above-titled position.  It describes the duties and responsibilities in the broad scope and is not intended to be all-inclusive. Individual(s) in this position may, from time-to-time, be assigned other duties as appropriate. 

Has a basic understanding of our company’s policies, procedures, products and services and capabilities to serve our customers.  Seeks assistance, as necessary with unfamiliar situations.
Communicates effectively with the customer; and provides complete information to the appropriate internal company resources to be able to effectively serve our customers.
Develops and maintains effective working relationships with assigned customers while gaining an understanding of their businesses, organization, and needs.
Develops effective relationships with appropriate internal company resources to be able to serve as a liaison in effectively serving our customers.
Processes all customer inquiries for Quotes, Orders, and RMA’s in an ERP System effectively and efficiently.
Works closely with the credit department to verify the customer’s credit status and to resolve any credit issues.
Reviews Open Order Reports, communicates delivery changes to customers and sales reps via email. Works with other departments to resolve delivery issues as needed.
Follows all policies and procedures when processing customer inquiries.
Communicates any suggested changes to policies and procedures to supervisor for review. 
Maintains timely and accurate records.

Required Skills and Experience

High school education with some additional formal education in a related field is preferred.
Has the necessary training to be proficient in the position.
Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the position.  
Customer oriented with excellent communication and interpersonal skills.
Capable of interacting effectively with customers and internal company resources to achieve common goals.
Excellent computer, written, and oral skills. 
Proficient with an ERP system. 
Has strong analytical and problem-solving abilities
Effective time management skills 
High energy with a sense of urgency in responding to customer needs
High level of personal and professional integrity
Is committed to the company’s values
Attention to detail in every aspect of role within the organization.